PROJECT OVERVIEWS
Leveraging AI & data visualization to create intuitive products
We started conducing user interviews and talk with end users during immersion, and make journey map to understand their workflows.
Building Epic Financial Tools for Hospital Users
Timeline
Oct. 2024 - Current
Team
50+ Developers, QMs, and
accessibility teams
What I Did
Lead product designer working on AI, ERP, and Financial Management
Keywords
User Flows, Design System, Data Analysis, Interaction Design, Heuristic Evaluation, Design Sprints
TEAMS I WORKED ON
Building tools for hospital users to streamline financial workflows
1 | Self-pay Experience for Hospitals Users
To manage and monitor self-pay accounts, offering tools like discounts, payment collection workflows, and a centralized dashboard for tracking accounts receivable.
2 | Reporting & Data Visualization
To provides a flexible way to group, track, and analyze revenue data through dynamic bill areas, enabling detailed financial monitoring and end-of-month balancing.
3 | Simplifying Onboarding for Claims & Remittance
To ensure accurate claims submission to insurance companies and efficient processing of payer responses.
REFLECTION
Healthcare systems can be very complicated to understand!
By navigating the complexities of healthcare and business-to-business software structures at Epic, I have developed a habit of always asking questions and diving deep into any areas to clarify any confusion. This approach often leads to uncovering new problems as well!
NDA NOTICE
